Q: Is the B0990S an EPA WaterSense certified product?
A: [CERTIFICATIONS]: Compliance with IPC, IRC, UPC, NPC Code and ASME A112.4.2/CSA B45.16-2015 (R2020) Personal Hygiene Devices for Water Closet standard, CEC listing
If you have other questions, please call 562-229-0088 or email to help@woodbridgebath.com. Thank you.
Q: Another question, when no power is all low voltage to use backup power pack?
A: Sorry. B0990S doesn't have blackout flush. If you need one toilet which can flush when no power, we recommend B0980S and LT610. Thank you.
https://www.woodbridgebath.com/home/product/detail/id/594
https://www.woodbridgebath.com/home/product/detail/id/1313
Q: Great reviews, one person wrote that all water connectors are metric and not 3/8" usa standard, also when he called someone in Asia answered and told him the don't make conversion, he ended up shipping back at Amazon same product. His plumber had no conversation as the warranty would be void not using with original parts.
A: Please call 562-229-0088 or email to help@woodbridgebath.com. Our technical support will give the inatallation guide. Thank you.
Q: How can I get the wand to extend for cleaning?
A: Press " ∧ " or " ∨ " button when it is under function of rear cleaing or front cleaning, the indicator light will be on showing current nozzle position, adjust nozzle position by 5 levels. If still have problem, please email to help@woodbridgebath.com, our support team will assist you.
Q: We were looking at your product and had a couple of questions.
In general are your products able to be installed with existing plumbing.
Is this able to flush if the power is out?
A: If you're rough in, from the wall to the center of the drain hole is 12" then it should work. If not then use a offset flange or you would need to re-pipe that drain pipe.
The link shows a model that WILL NOT flush if there is no power.
Q: We have a customer with the attached toilet. When we went to reset the toilet it looked like there was some sort or adhesive wax ring that was used and that apparently came with the toilet. Can standard wax rings be used or do we need to order a wax ring from you?
A: A standard wax ring will work with the unit as well, do not have to use the wax ring provided with the unit.
Q: Does the seat sensor work if approached from the left side, not the right side?
A: Sensing position on the right side
Q: I need help in choosing between B0960, B0970, B0980 & B0990. Help me pick the best among this, if I am fine on price point of all these choices?
A: Hi,
B0970s- has heated seat , heated water , heated air dryer , auto flush , LED light and remote control (tankless) doesn't have manual flush (wont work without electricity)
B0960s & B0980s -has heated seat , heated water , heated air dryer , auto flush , LED light, remote control , auto open & close the top lid (has a small tank and have option to the manual flush) so if the electricity shuts down the product will still be able to flush (only difference between these 2 is the look of it)
B0990s- has heated seat , heated water , heated air dryer , auto flush , LED light, remote control , auto open & close the top lid , and a sensor at the bottom of the toilet which you can tap with your feet and it will open the top lid & seat (tankless) doesn't have manual flush (wont work without electricity)
Q: Does it work when electric power is not available?
A: B0990s- has heated seat , heated water , heated air dryer , auto flush , LED light, remote control , auto open & close the top lid , and a sensor at the bottom of the toilet which you can tap with your feet and it will open the top lid & seat (tankless) doesn't have manual flush (wont work without electricity)
Q: Can this be used as a traditional toilet (i.e. toilet paper)?
A: Yes you can use toilet paper it also functions as a regular toilet