Q: Hello It's available in black
A: Please attached the link. https://www.woodbridgebath.com/product/index/prokey/BM400
Q: I have a project where our client wishes to install this bathtub within a shower area. I believe this may not be feasible; however, I have reviewed the product specifications and could not find any information to support this with the client. Could you please confirm whether it would be possible to install the bathtub in this location without risking potential damage or deterioration over time?
A: We don't suggest to install this bathtub within a shower area.
If you have other questions, please call 562-229-0088 or email to help@woodbridgebath.com. Thank you.
Q: Is there a way to keep the tub from moving once installed?
A: Sorry for the inconvenience. Please call 562-229-0088 or email to help@woodbridgebath.com. Our technical support will reply. Thank you.
Q: How do I keep the tub from moving? it’s seems light and moves even when I slightly bump into it? Is there a way to secure it to the floor or something I use so it doesn’t slide?
A: You can add caulking around half of it so you stabilize it but still leave a gap for air flow. Or you can just caulk to end or anything along those lines where you would still leave a decent amount of space not caulked to allow air flow.
If you have other questions, please call 562-229-0088 or email to help@woodbridgebath.com. Thank you.
Q: Mine is new construction. What is the distance from the drain opening to the floor. In mine, the drain would end up exactly over a floor truss and we're not allowed to notch those, so I'll need to install a drain offset and I'm wondering how much room I have, or if I'll need to build an elevated deck to install it on.
A: Please call 562-229-0088 or email to help@woodbridgebath.com.Thank you.
Q: Good afternoon, I'm interested in purchasing your Woodbridge 72" x 35 3/8" Whirlpool tub (BJ400). I'm also interested in picking it up as I live in northern NJ. Is this in stock as well?
A: Hi, To pick up at our NJ warehouse please make sure to select the local pick up option for NJ before adding the item to your cart.
Q: Does this tub need a faucet? Where does the water come from?
A: Unfortunately the tub is not self filling, they woud need either a wall mounted faucet, or a freestanding tub filler such ads the Woodbridge F0002
Q: Hello. Please confirm that an installer with either a (1) general contractor license, or (2) plumber’s license meets your definition of “certified” on the attached spec sheet and the warranty will be honored.
A: a general contractor license
Q: Do your massage tubs come with any warranty coverage, and what aspects of the tub are typically covered under the warranty?
A: Yes, this tub comes with a manufacturer's 1 year warranty. Quality issues with the product, seeking replacement parts, or product quality consultation are all included in the after-sales service.
Q: 1, Does this tub have a water filter? Where is it located and how do I access it and get replacements?
2. Are the air jets and water jets both adjustable for flow?
3. What size water line connection to the tub faucet is recommended for your floor mounted fill faucet F0024CHRD. I currently have a 1/2" copper line to the shut off. I am interested in the size of line needed to run from the shutoff to the tub to support this faucets 8 gpm stated max. flow rate.
A: No unfortunately the unit does not have a water filter.
The massage jets have a very small adjustment but the air jets have no adjustment.
For the F0024, water supply lines could be 1/2". Only thing with the F0024 is the hoses only come in one length which is 35" meaning they will be sticking out from the bottom about 4-5 inches below floor level. So only get the F0024 if you have access from belwo to make that connection.
Q: Considering purchasing this tub. Can the lights be turned off. I don’t like that the lights can not remain one color, so it will not be something I would want to use. Just want to verify the lights can be turned off.
A: When power is on keep touching the Left and Right buttons until the cursor on the LCD is on the Chromo Therapy light position , press the OK button and the light will work; repeat the same operation to turn off the light.
Q: Can you stop the light from changing colors and remain on one color of your choice?
A: We are sorry to say the light cannot be stopped and remain on one color.
Q: can you use epsom salts, bath oil or bath bombs while usiong the jets/bubble features? Will the above items cause corrosion of the jets?
A: Sorry for the late reply. As salts and bath bombs can be extremely hard on motors, salt causes oxidization and rusting, they are not recommended for whirlpool tubs.
Q: Can you turn the light off or set it to one light?
A: We are sorry to say the light cannot be stopped and remain on one color.